Digitechx offers a standard 90-day replacement warranty for all of its products unless otherwise noted. We will either replace your defective item or refund your purchase within 10 days of receipt at our logistics facility. We will conduct an exhaustive testing to confirm the defect and once approved we will issue a refund. Because of the nature of the secondary market, we are aware that equipment can fail within the warranty period. It is our goal to mitigate this proclivity with a replacement policy. We do not cover however, negligent practices during the installation process, improper handling or storage procedures of this static sensitive equipment.Prior to returning any item, you must receive a Return Merchandise Authorization (RMA) number. No return of any type will be accepted without a valid RMA number. Please complete and submit an RMA Return Request Form to request an RMA number.
Once approved, you will receive an email containing instructions and RMA label with your RMA number and assigned return address pre-printed on it. RMA numbers are valid for ten (10) calendar days from the date it was issued. Please use our pre-printed label to ensure the quickest return possible. If you do not use our pre-printed label, please ensure the RMA number is clearly marked on the outside of the box. Packages without an RMA number clearly marked on the outside of the box or expired will be refused or returned to sender at the consumers risk and expense.
All returned products must be complete and contain all original equipment received with matching serial numbers from the original shipment. All merchandise returned must be properly packaged in the same quality of the original packaged received. This includes:
- Anti-static bags
- Foam or suspension packaging
- Bubble wrap
- Other protective material and enclosed in durable corrugated shipping containers, appropriate for the merchandise.
If the item was shipped on a pallet we expect to receive the item with the same packaging standards. Products damaged through neglect due to improper packaging or in shipment will void the warranty and will be returned to you non-repaired at your expense.