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Shipping Information

Shipping & Logistics

The logistics of shipping domestically and internationally is an exceptional art. Considering customs, tariffs, VAT taxes, country specific restrictions and cargo challenges, a company with a global presence must master these critical elements. We are proud of our logistical acumen in this realm. We are familiar with the regulations in over 19 countries and strive to ensure a smooth logistics. We pay special attention to both packing and documentation.

Packing

We pay special attention to this step of the process. All of our modules, appliances and chassis are sealed in anti-static poly bags, suspension packed and parceled in doubled or triple corrugated cartons. Even when we palletize shipments we pay special attention to individual packaging. In many cases we will build crates for large items. Our motto is simple; make our shipments bullet proof.

Documentation

We excel in the attention to documenting all of our international shipments with the proper commercial invoices, customs forms, bills of ladings and manifests to ensure the fastest possible clearance times. We monitor all shipments from our docks to the customer’s premises to reduce glitches in the process.

Shipping Time Frames

At Digitechx, our priority is efficient fulfillment of our customers’ orders. While exact shipping times vary depending on the item and your choice of shipping method, our goal is to ship out your product as soon as possible. An estimated shipping time is included in each item’s description. After your check out is completed, you will be provided with a more exact time frame in which you can expect your purchase to arrive.

Shipping Carriers

We work with only the best carriers worldwide. Selection of the proper carrier for the right territory is very important. Carriers have better service records in certain territories than others. When we entrust our freight to only the best in the business in that specific territory, we reduce exposure to delays, damage, and loss. For domestic orders, Digitechx uses UPS as its primary shipping carrier. Some items require special handling, and Digitechx also uses:

  • USPS
  • FEDEX
  • TNT
  • DHL

depending on the needs of each order. When checking out, you will be presented with shipping options available for the product you have selected. Choose your preferred method, and the system will generate a shipping rate for your purchase.

Special Shipping Methods

"Freight"

Some items in our inventory require “Freight” shipping, requiring an individual calculation for each cost. This is indicated in the Details section of the item’s description. Because of the variable nature of Freight shipping, we recommend that you contact a Digitechx Customer Service representative before completing the check out process so that we can manually provide you with a freight quote.

"Flat Rate Shipping"

Certain products in our inventory are suitable for Flat Rate Shipping. Again, an item’s eligibility for the Flat Rate option is indicated in the item’s description. The Flat Rate Shipping option has availability limited to the lower 48 states only. Orders to Canada, Hawaii, and Alaska are not eligible for the flat rate and will be charged a calculated shipping cost.